How do I make a purchase?
- Add the products you want to purchase to your shopping cart; The button comes within each product page.
- When your order is complete, click on Finish Order, that will take you to a page where you can fill out your shipping information.
- We will present you six payment options: PayPal, Kueski Pay, Aplazo, Payment with credit and debit card, Payment in OXXO PAY with Cash and Electronic Transfer (SPEI). Choose the most convenient one for you.
- Then the page will appear with the confirmation of your order and you will receive the confirmation email.
* If you chose cash payment at OXXO or SPEI, the shipment will not be processed until you have made the payment at a branch or by SPEI transfer.
* On some occasions we will contact you by WhatsApp or email to confirm your order before shipping it.
What packages do you use?
- For national shipments they are sent through parcel services, Estafeta, RedPack or SCM.
- For shipments in Monterrey, they are sent through the 99-minute parcel service https://www.99minutos.com/
- For shipments in San Pedro Garza García they are sent through one of our Idol Beauty drivers.
- For international shipments they are sent through FedEx https://www.fedex.com/
* If the destination to be sent does not have the parcel we use, normally the most convenient one will be selected, it may be RedPack, Estafeta, or another available one. When you receive your tracking number, we will tell you which one it was sent by.
Can I choose another package?
If you require us to send your order through another specific package, I ask you to send us an email to ventas@idolbeauty.com indicating the reason why you need to change it. There we will tell you if we can make the change.
What are the accepted payment methods?
-Payment through Paypal, with credit or debit card, using American Express, Mastercard or Visa. We guarantee that your purchase is safe. Paypal is a reliable company that supports the buyer: https://www.paypal.com/
-Payment with Kueski Pay, buy now and pay later, you can purchase products without needing a credit card. Choose the most convenient term for you with payments in 4 fortnights without interest or more fortnights with a personalized interest rate: https://www.kueskipay.com/
-Payment with Delay, pay in 5 installments without credit card: https://aplazo.mx/
-Payment directly with Credit or Debit Card processed by Paypal: https://www.paypal.com/
-Cash payments through deposit at OXXO branches.
-Electronic transfer (SPEI) from your bank.
Do you offer interest-free months?
Yes. You can make your payment through PayPal or Credit Card payment processed by PayPal and select the option of up to 6 months without interest. Your purchase must be a minimum of 1999 pesos after any coupon used for the option to appear.
Participating banks: https://www.paypal.com/mx/webapps/mpp/installments
How can I collaborate with you?
We love discovering new talent, send us a brief description of your content and your social media profiles to digital@idolbeauty.com
Do you have a physical store?
At the moment we only sell products online and all purchases must be through the online store without exception: www.idolbeauty.com.mx
What is the shipping cost?
If you place an order for more than $899 pesos, shipping is free.
If your order is less than $899 pesos, shipping is $99 pesos.
If your order is international, the shipping cost is $760 pesos (United States and Canada only).
Idol Beauty supports all shipments and we ensure that they reach their destination, as well as offering support with the packages we handle.
How to invoice my order?
If you require an invoice, please send us an email to ventas@idolbeauty.com including your proof of tax status (complete file).
How long does it take for my package to arrive?
Once your order is placed, your order may take 24 to 72 business hours to be processed and packaged. Our packages usually take between 5 and 7 business days to be delivered. You can track it with the number that we will provide you in your email.
*IMPORTANT* In cases such as new collection launches, Hot Sale, Buen Fin or Christmas season, it is possible that the time to process and pack your package will be longer due to high demand.
Also in high shipping seasons for parcels such as Hot, Sale, Buen Fin and the Christmas season, it is likely that shipments will be delayed. We appreciate your understanding 💗
I received my order, but it did not arrive complete/it arrived damaged, what can I do?
First of all, an apology! Please write to us at sales@idolbeauty.com including your order number, photos and/or video, so we can follow up and resolve your case.
Do they make international shipments?
Yes. We can ship your order to the United States and Canada.
The shipping cost is $760 pesos with a delivery time of 7 days.
When are there promotions?
We have promotions very frequently! The best way to stay informed is to follow us on our social networks.
How do I know if my purchase is safe?
All purchases are processed through Shopify and payments through platforms with information encryption system and anti-fraud system. This way we ensure that your purchase is safe for both you and us.
Do you have another question?
Do not hesitate to contact us through our social networks or send us an email to ventas@idolbeauty.com